PREREQUISITES:

• Current state approved first aid and CPR certification (within 90 days of hire)
• High school diploma or equivalent.
• One year or more of customer service experience

OVERVIEW:

• Builds relationships with members to encourage deeper involvement in the YMCA and provides extraordinary customer service
• Enrolls members and community participants

SPECIFIC RESPONSIBILITIES:

·         Greet every person that comes into the YMCA with a smile and cheerful greeting

·         Answer phones with a positive greeting, “Kroehler Family YMCA, this is “Joe” how can I help you?”

·         Be knowledgeable on all YMCA programs

·         Provide accurate information to all

·         Provide prompt and courteous service; promptly respond to member concerns

·         Encourages member involvement and identifies potential volunteers

·         Enrolls new members and processes member applications, including performing data entry

·         Registers members and participants in classes and programs, including performing data entry

·         Conducts interviews and facility tours with potential members and sells memberships

·         Promotes Strong Kids Campaign to members and community participants

·         Balances and accurately reports cash transactions

GENERAL RESPONSIBILITIES

·         Implement Character Development in all phases of work.

·         Build relationships with members and community participants to acquire deeper connection and commitment to the YMCA following the Member Involvement model.

·         Read, know, follow and enforce emergency procedures, YMCA policies, rules, and health codes.

·         Use of time clock is required.  Clock in no more than 5 minutes before the beginning of a scheduled shift and no more than 5 minutes after the shift end time.

·         Be responsible for all scheduled shifts and follow substitution procedures.

·         Participate in planning and/or running Healthy Kids Day in the spring.

·         Attend and participate in staff meetings and in-service trainings.

·         Attend annual Staff Rally in the fall.

CORE COMPETENCIES

1. Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts change; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work.

2. Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; understands the role of fund-raising in achieving the YMCA mission.

3. Provides a Quality Experience for Members, Participants, Internal Customers and Others: 
   Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve and involve members, participants, internal customers and others.

4. Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies, and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently.

5. Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.

END RESULT

• Members will feel more connected to the YMCA by our showing commitment to the mission, our sense of community, and providing a quality experience.

• YMCA staff will be knowledgeable of YMCA programs and services.